Fly Fishing New England

General Category => Gear Talk => Topic started by: ginclear on February 09, 2018, 11:32:11 AM

Title: LL Bean Warranty Clarification Statement
Post by: ginclear on February 09, 2018, 11:32:11 AM
Just arrived in my inbox today. I've used their lifetime warranty once or twice for legit purposes, but never abused it like I've heard from others.


A Letter to Our Customers

Since 1912, our mission has been to sell high-quality products that inspire and enable people to enjoy the outdoors. Our commitment to customer service has earned us your trust and respect, as has our guarantee, which ensures that we stand behind everything we sell.

Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.

Based on these experiences, we have updated our policy. Customers will have one year after purchasing an item to return it, accompanied by proof of purchase. After one year, we will work with our customers to reach a fair solution if a product is defective in any way.

This update adds clarity to our policy and will only affect a small percentage of returns. It will also ensure we can continue to honor one of the best guarantees in retail, with no impact for the vast majority of our customers. To learn more, please view our full return policy (https://e1.llbean.com/pub/cc?_ri_=X0Gzc2X%3DYQpglLjHJlYQGkcoPyNrw8y2gkpRGiLLnOoWAt8lpEj1zezgzeX6qn05s2szcza5kStvzgVXtpKX%3DSSCWDWYD&_ei_=Em6-0a01Bku_huQ3v8Iw9O0A3k5DjfDCA-BiJwESGthZZNqW2Rh5bImDj9ontp67PPRer3DJ2bI7WmWV8S8qyct0h0AIMe0m0TiXl21QsI7o8FAJI-A0E1vt9GBWm2h1tv3coEfFNXL5u3B90PnZvW6DpWt6P4FXzvgAkSz2Ef_5555b6nlMj4Ouko3dSs8vcaNqaPiGx1u3tsFcJ4A8z-dc49OSpHsPtdhHVr4.) at llbean.com.


L.L.Bean has stood for quality, service, trust, and getting people outdoors ever since my great-grandfather founded our company over 100 years ago - and that will never change. Thank you for being a loyal customer and we look forward to continuing to inspire and enable you to Be an Outsider.


Sincerely,
Shawn O. GormanExecutive Chairman
Title: Re: LL Bean Warranty Clarification Statement
Post by: fishtaco on February 09, 2018, 07:17:58 PM
This is not surprising, people have been abusing their policy for a long time. It's too bad Bean had to do this.
Title: Re: LL Bean Warranty Clarification Statement
Post by: Shakeyfly on February 10, 2018, 05:40:13 PM
I agree.  It sucks.  Bad apples ruin it for everyone